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RETURNS POLICY

 Please notify us before returning goods by calling 01283545900 (Mon-Fri 9am-5pm only) or e-mail falconbikes@outlook.com

With the returned item please include your name, address and ideally a copy of the invoice along with the reason for return and whether you require an exchange or a refund. In the case of an exchange please include re-postage money, at the same rate as was charged on the first order. All correspondence and returns should be sent to: Falcon Motorcycles, 10 Falcon Close, Burton On Trent DE14 1SG.


RETURNS TERMS

Goods must be returned unused within 24 days of the invoice date.

Postage cannot be refunded (with the exception of faulty goods).

We cannot accept responsibility for undelivered or damaged returned goods, any claims for undelivered goods must be made through the carrier that they were despatched with.

The above returns policy refers to items bought online and via mail order only - this does not cover items bought in our stores. 

GENERAL TERMS

Whilst we try and ensure that all prices on our website are accurate, errors may occur.  If we discover an error in the price of goods that you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If you cancel and you have already paid for the goods you will receive a full refund. All orders must be paid for in full at the time of placing the order and not the time of despatch.  You will be notified of any goods that are not in stock and offered an alternative item where applicable, we could also offer to make a special order on your behalf from our suppliers (this will be subject to availability at our suppliers) or we will refund your money in full if you do not wish to have an alternative item or place a special order or if the item is no longer available.

 

You will receive a confirmation email for all orders placed.  We aim to process and despatch all orders within seven working days from the date of order. Once processed, all orders are sent on a next day service, all orders will require a signature on delivery.  Our Courier Company operate a tracking system; you will receive an email confirming that you order has been dispatched, this email will have the tracking information and an estimated delivery date and time.  Please check that all your details are correct on your confirmation email; please contact us immediately if there are any errors.

Our standard delivery charges for shipping to addresses in the UK are calculated based on the weight of items purchased, this is calculated and the cost displayed at the checkout.  Tthe maximum you will be charged for delivery within the UK is £14.  We can deliver to other locations, but please contact us prior to placing your order to acquire a shipping quote for the location you wish items to be sent.

We accept online payments by credit card or debit card, the following cards are acceptable: Mastercard, Visa, Amex, Maestro, Delta, Switch, Solo and Visa Electron.  You can also make payment by Paypal or you can send us a cheque with your order, all cheques must be cleared before your goods can be despatched.

PRODUCT WARRANTY

All goods sold are subject to a 12-month warranty unless otherwise stated, in the unlikely event that you need to make a claim please contact us on 01283 545900 or by email at falconbikes@outlook.com, we reserve the right to have goods inspected.  Faulty goods can be taken to our shop or returned directly to our Mail Order Department. If the fault is minor we will offer you a repair and return the item to a satisfactory standard if the item has a more serious faults we would normally exchange it for you subject to availability.  Please report any faults immediately to us and we will advise you on your best course of action. 

FAQs